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The customers service project (CSU) is one of the most important projects developed for the service of the service recipient so that the customer who needs the electronic services applied in the directorates can come to the reception section in the Department and submit the application, to archive it and scan all the required documents and send them to the concerned directorate electronically and follow up procedures from the customer service office on the display or select the response method via(E-mail, SMS or Department’s website) without waiting in the hall. The number of electronic services included in the system was 68 electronic services. The implementation of services during the year 2015 through the website of the Department so that the service recipients can submit the application directly through the website. In 2016, the customer service system for correspondences was adopted by the Prime Minister as a centralized system for the government agencies and implement it in stages, with the obligation of government institutions not to buy an internal correspondence system (bureau).

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Last update 2025/02/19

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